A well managed travel program ensures cost tracking and control, traveler adherence to corporate policies, realizes savings through negotiated discounts, and serves as a valuable information center for employees and managers.
Financial Benefits Since the cost of travel is a corporation’s second or third largest controllable expense, having experienced travel management professionals manage and negotiate travel-related services provides measurable financial benefits to the corporation.
Travelers need a smooth, efficient travel process in order to reach a company’s business objectives.
And during times of national, corporate, or personal crisis, it’s crucial to be able to reduce the risk to a company and its travelers through employee tracking and emergency assistance.
Business Travel Coalition (BTC) offers additional perspective regarding what can be termed a “centralized” versus a “distributed” model for modern managed-travel programs. The goal was to bring some control to an exceedingly complex, if not somewhat dysfunctional airline distribution system.
Since the early 1990s, this national strategy has evolved into “globalizing” with one mega TMC.
We monitor client programs, search for opportunities, and suggest ways for further enhancement.
Today they 1) look to third parties for expert data consolidation, 2) experience uneven global customer service levels from some mega TMCs, and 3) leverage their own purchasing volumes and expertise in negotiating airline and other supplier contracts.
Moreover, local corporate field-office managers are often unimpressed with the benefits of globalization and can be resistant to such programs.
This process begins with the initial set-up, and includes Travel One staff training about the client’s policy and culture.
This year at Carlson Wagonlit Travel’s annual client event CWT Exchange, attendees downloaded an app which guided them up to and through the day and allowed them to contribute to the event through live polls – the results were enlightening.
They ran a breakout session focussing on consolidating business travel and meetings and events.